Employee Net Promoter Score (eNPS)

Overview

Employee Net Promoter Score (eNPS) adapts the NPS methodology to measure employee satisfaction and engagement. It asks employees how likely they are to recommend your company as a place to work.

eNPS uses the same 0-10 scale as traditional NPS, categorizing employees into Promoters, Passives, and Detractors. A high eNPS indicates strong employee engagement and satisfaction, which correlates with lower turnover and higher productivity.

When to Use This Survey

• Quarterly or bi-annually for pulse checks
• After major organizational changes
• Following performance reviews or company events
• As part of annual employee engagement surveys

Key Benefits

• Simple metric for tracking employee engagement over time
• Identifies engaged employees who can be brand ambassadors
• Early warning system for retention issues
• Benchmarkable across industries

Best Practices

• Ensure anonymity to get honest feedback
• Act visibly on the feedback to build trust
• Segment by department or tenure to identify patterns
• Pair with qualitative questions to understand root causes